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The Virtual Service Citizens Advice respond to users in less than 48 hours (28/07/2011)

Cehegín Mayor, Jose Soria, and Council of Citizen Services and New Technologies, Pepa Francisco Carreño and April, respectively, has introduced a new Virtual Service Citizen Service SAC, which has been running a few months on probation.

With a hundred percent efficient management, starts the service, which aims to be the direct communication channel between citizens and the City, so that they can ask any questions, complaints or suggestions on the services provided the session.

Through www.cehegin.es website, citizens can press the SAC button (top right of the portal) and carry out your request for information, to disagree with something or contribute ideas to the administration to it work better.

Users can order from that fix a streetlight that does not light, a bank that is broken or you answer a complaint has been forwarded to the City, but considers that it has not been answered.

To do this, Carreno has committed "to answer all requests made by citizens of the SAC within 48 hours."

They also have the e-mail address to send their impact sac@cehegin.es also be able to make pictures of events or situations to which they relate.

The project Cehegín Digital City, the administration is closer to citizens, increasing the participation of those in public life, with the new Citizen Service Center.

And is that the SAC will forward complaints or suggestions to the various councils.

It may request information on the different areas and handle warnings and incidents on public lighting, removal of furniture or appliances; Unlock crochet problems of container, paper and furniture, among others.

Reported in April that "everyone knows more about this service, we will make a campaign promoting it with posters, radio spots and television commercials. Additionally, we will launch coppices through the ICT Centre for all concerned. "

Source: Ayuntamiento de Cehegín

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